Even though technology has advanced, there are still certain problems or projects that must be completed on location. It is for these problems or projects that NetStrategy has developed five selections to meet your various on-site needs. Below is a chart that identifies all of our offerings.
Recurring Onsite Consistent pre-scheduled visits Scheduled Part of a contract fee Projects such as deployments, migrations, etc. or issues Time and Materials As needed Next available Standard rates Problems that require on-site assistance for resolution or small project-based work (less than 8 hours) Rapid Response As needed Guarantees next-day, end-of -business Standard rates Issues that require on-site assistance for resolution Emergency Response As needed 4-hour best effort Emergency Response Rates Issues that require immediate on-site support such as down network or server Project-based Per project Scheduled Project Rates On-site service provided as part of project (greater than 8 hours)
Frequency
Response Time
Cost
Use
Recurring onsite support provides you and your organization with scheduled onsite network maintenance. This service gives you the flexibility to determine how often and for how long you would like an experienced, certified engineer maintaining the health of your network. Recurring onsite is often part of a comprehensive support package offered by NetStrategy.
The time and materials on-site support service option is available to resolve those problems that cannot be solved remotely. It can also be used for service requests that require less than eight hours of on-site support. Time and materials on-site support service is provided on a next available basis. Scheduling may vary depending on the number of hours needed to complete your request and the availability of our support staff.
Rapid Response was created to provide quick and reliable computer and network assistance. With a next-day, end-of-business guarantee, rapid response is the best solution for those surprise problems. How can we make such a guarantee? It is simple. We have created a network of service providers to help us bring this service to you.
This service is currently available in San Diego County only. However, our national network of service providers will allow us to expand this service nationwide.
Sometimes unexpected things happen. Sometime innocent acts create large problems. That is why NetStrategy offers its emergency response service. This service is a reactive alarm service to help your network get up and running when systems, servers, and other critical components fail. Emergency response has a four hour on-site response time guarantee for accepted calls.
NetStrategy can help with your next IT project. Whether you need to upgrade your Windows system, install new software, or deploy whole new systems, NetStrategy can help. Our project based support option is designed specifically for those projects that require more than eight hours of work.
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